Returns & Exchanges

At Eczema Honey Co, we want you to feel confident and comfortable in your skin, which is why we offer a 30-day satisfaction guarantee on all our soothing skincare products. If a formula isn't the right fit for your unique needs, we are here to help make it right with a seamless return or exchange process.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and shipping zip code to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once your request is authorized, we will email you a prepaid shipping label to ensure your package returns to our facility safely.

• 3.
  Pack and Ship

  Securely pack the products in their original packaging if possible, attach the prepaid label, and drop the parcel off at any authorized carrier location.

• 4.
  Receive Your Refund

  After our team receives and inspects your return, a refund will be issued to your original payment method within 5-7 business days.